Frequently Asked Questions

Booking is simple and secure. Visit our booking page, select your preferred tour date, choose your vehicle type, enter the number of guests, and provide your contact information. Complete the secure payment process, and you'll receive instant confirmation via email. Our booking system accepts all major credit cards through our secure payment gateway.

We accept all major credit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. All transactions are processed in USD. Full payment is required at the time of booking to confirm your reservation.

You'll receive instant confirmation via email immediately after completing your booking. The confirmation email includes all important details about your tour, including the pickup location, tour date and time, and contact information for your guide.

Yes, modifications are possible depending on availability. If you need to change your tour date, number of guests, or other details, please contact us as soon as possible. Changes made more than 24 hours before your tour start time are typically free of charge, subject to availability. Changes requested less than 24 hours before the tour may be subject to fees.

We offer free cancellation up to 24 hours before your tour start time (local time) for a full refund. Cancellations made less than 24 hours before the tour start time are not eligible for a refund, though we may offer a credit for a future tour at our discretion. All cancellation requests must be submitted in writing via email.

Refunds are processed to your original payment method within 7-14 business days after we receive and confirm your cancellation request. The exact timing may vary depending on your bank or credit card company's processing times.

In the rare event that we must cancel your tour due to circumstances beyond our control (severe weather, natural disasters, vehicle issues, etc.), you will receive a full refund of all payments made, or we can reschedule your tour to an alternative date at no additional cost, subject to availability. We will make every effort to notify you as soon as possible.

Your tour includes:

• Professional bilingual guide (English and Japanese)
• Private luxury vehicle with professional driver
• Hotel pickup and drop-off from Tokyo/Yokohama area
• All admission fees to attractions
• Snacks and refreshments
• WiFi on board
• Fully customizable itinerary

Meals are not included unless specifically arranged. Your guide can recommend excellent local restaurants based on your preferences.

Our Mount Fuji private tours are full-day experiences, lasting from 8 to 10 hours from pickup to drop-off. The exact duration depends on your chosen itinerary, traffic conditions, and your preferences. We're flexible and can adjust the schedule to accommodate your needs.

Absolutely! One of the key advantages of our private tours is complete flexibility. You can customize your itinerary to match your interests, pace, and preferences. Popular stops include Lake Kawaguchiko, Oshino Hakkai, Arakurayama Sengen Park, and various shrines. Discuss your preferences with us when booking, and we'll create the perfect itinerary for you.

Our tours operate in most weather conditions. However, if severe weather makes the tour unsafe or significantly impacts the experience, we will contact you to discuss alternatives. This may include rescheduling to an alternative date or adjusting the itinerary to indoor attractions. In cases where we must cancel due to severe weather, our standard cancellation policy applies.

All our guides are fully bilingual in English and Japanese. Many of our guides have international education backgrounds, including Ivy League educations, providing a unique perspective that bridges Japanese culture and international understanding. This ensures you receive authentic cultural insights while communicating comfortably in English.

We operate a premium fleet of luxury vehicles including Toyota Alphard (seats up to 6), Subaru Levorg STI, and Toyota HiAce (for larger groups). All vehicles are well-maintained, comfortable, and equipped with modern amenities including WiFi, air conditioning, and spacious seating. Vehicle selection is based on your group size and preferences.

Yes, absolutely. All our drivers are licensed professional drivers with valid commercial driving licenses. Our vehicles and operations are fully insured in accordance with Japanese regulations. Safety is our top priority, and we maintain rigorous safety standards for all our vehicles and drivers.

We provide hotel pickup and drop-off from most locations in the Tokyo and Yokohama metropolitan areas. When booking, you can specify your preferred pickup location. We'll confirm the exact pickup time and location via email after your booking is confirmed. Pickup is typically between 7:00 AM and 8:00 AM, depending on your location and preferences.

We recommend bringing:

• Comfortable walking shoes
• Weather-appropriate clothing (layers are recommended)
• Camera or smartphone for photos
• Sunscreen and hat (especially in summer)
• Any necessary medications
• Cash for meals and souvenirs (though credit cards are accepted at most locations)

We provide snacks and refreshments, but you may want to bring additional water or snacks if you have specific preferences.

Yes, our tours are suitable for guests of all ages. However, please inform us of any mobility limitations, medical conditions, or special requirements when booking so we can make appropriate arrangements. Some locations may involve walking on uneven terrain or stairs. We can adjust the itinerary to accommodate your needs and ensure everyone has a comfortable and enjoyable experience.

Safety is our paramount concern. We maintain:

• Regular vehicle maintenance and safety inspections
• Licensed professional drivers with commercial licenses
• Full commercial liability insurance
• Compliance with all Japanese safety regulations
• Seat belts required for all passengers
• Emergency contact procedures

We follow all health and safety guidelines and maintain high standards for vehicle cleanliness and maintenance.

While not required, we strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical expenses, and emergency evacuation. Our cancellation policy offers flexibility, but travel insurance provides additional protection for unexpected circumstances beyond our control, such as flight cancellations, medical emergencies, or other travel disruptions.